Straight answers, including the awkward ones

Send us an enquiry through the contact form, call the office, or message us on WhatsApp. Tell us roughly where you want to go, roughly when, and how many are travelling. We reply within four business hours with either costed options or the questions we need answered first. There is no fee to enquire and no obligation to proceed.

No. Enquiries, quotations and the first rounds of itinerary revision are free. We only charge once you confirm a booking, and our service fee is shown as a separate visible line on the quotation you approve — it is never folded into a fare or a package price.

Within four business hours during office hours for a first response. A full costed itinerary for a complex multi-country trip takes two to three business days, because doing it properly means checking availability and pricing rather than sending you a template.

Yes. Our office is at 5, Wings Tower, Rasha Govind Marg, Jaipur, Rajasthan 302003, India. We would appreciate a call ahead on +91 95809 18157 so the right advisor is free when you arrive — that way you are not waiting.

Yes. We arrange travel for clients based across the Gulf, South-East Asia, the UK and Europe, and we handle inbound travel to India for overseas visitors. Our office hours are IST but we answer email and WhatsApp outside them.

Bank transfer (NEFT, RTGS, IMPS), UPI, and credit or debit card through a secure payment gateway. Card payments may carry a gateway charge, which we show you before you pay. We will never ask you to send card details by email, WhatsApp or SMS — if anyone claiming to be us does, stop and call our office number directly.

No. Urban Wings Travel is not registered under GST, so we do not collect GST and we do not issue GST invoices. This is stated on our Udyam registration and we mention it plainly because businesses claiming input credit need to know before booking. Government levies, airline taxes and consular fees are separate charges collected by those authorities and are shown as such on your quotation.

Flights are usually ticketed and paid in full at confirmation, because fares are only guaranteed once issued. Holiday packages take a 25% deposit at confirmation with the balance due 30 days before departure. Some peak-season rates require earlier settlement, and where that applies it is written into your quotation before you commit.

Package prices marked "from" are per person on twin-sharing occupancy, and they exclude international airfare unless the quotation says otherwise. Your actual quotation always states the total for your party with the basis spelled out — we do not want you working out what a headline figure means.

Yes, subject to the cancellation terms of the airline, hotel or operator involved, which we set out in your quotation before you pay. Our own service fee covers work already performed and is not refundable. Full details are in our Refund and Cancellation Policy.

Our own portion is processed within 7 business days of the refund being agreed. Amounts held by airlines, hotels and operators are refunded on their timelines — typically 15 to 45 business days for airlines, and sometimes longer for international carriers. We chase these on your behalf and keep you updated rather than leaving you to follow up.

Contact your advisor as early as you can. What is possible and what it costs depends entirely on the fare or rate you booked, which is why we explain those rules before you pay. We action the change and tell you the cost before anything is charged.

We handle it. Our duty desk usually begins working on your alternative before the airline has finished notifying passengers, and we pursue any refund or compensation you are entitled to under the applicable rules. There is no additional charge from us for this.

No, and nobody honestly can. Granting a visa is a decision made solely by the destination country. What we do is make sure your application is complete, internally consistent and filed under the correct category — which is what most refusals actually come down to. Our filed applications run at a 98.6% approval rate.

No. We provide held reservations that satisfy consular requirements without you risking a non-refundable fare on a decision you do not control. We ticket the moment your visa is granted.

Most countries require at least six months of validity beyond your intended date of return, plus two or more blank pages. Some are stricter. We check your specific passport against your specific destination at the enquiry stage, because discovering it at the airport is not recoverable.

Every traveller booked with us receives a duty desk number issued with their itinerary, answered by a person around the clock. Flight disruption, failed transfers and hotel problems are dealt with by us while they are happening. This is included in what you have already paid.

We arrange it through licensed providers and strongly recommend it on every international trip. We are not an insurer. Read the policy wording carefully — particularly around pre-existing conditions, adventure activities and cancellation grounds — and we will point you at the clauses that matter for your trip.

We collect only what is needed to arrange your travel, share it only with the airlines, hotels, consulates and operators your booking requires, and retain it as long as law and legitimate business need require. Full detail is in our Privacy Policy, and you can contact us at any time to access or correct your data.

Write to [email protected] or call the office. Yash Kumar, our Proprietor & Grievance Officer, acknowledges every complaint within 48 business hours and resolves within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.