About us
We are the people who read the fine print
Urban Wings Travel was founded in Jaipur in 2024 on a simple observation: almost everything that goes wrong in travel was preventable at the desk. Someone just had to do the work.
- People
- 30
- Destinations
- 96
- Book again
- 71%
Our story
Founded because good travel advice had quietly disappeared
Booking travel got easier and worse at the same time. A search box will show you a fare in four seconds. It will not tell you that the connection needs ninety minutes and you have fifty-five, that the fare permits no change on a trip whose dates depend on a visa you do not hold, or that the resort collects a substantial tax at check-out that nobody mentioned.
We started Urban Wings in April 2024 to put a person back between the traveller and the transaction. Not a call centre reading a script — an advisor who reads the fare rules, cross-checks the visa file, rings the hotel to confirm the lift actually takes a wheelchair, and then tells you honestly what they would do.
Two years on there are 30 of us. We have arranged travel to 96 destinations for over 18,400 travellers, and 71% of our clients come back — which is the only performance measure we genuinely care about.
How we operate
Four commitments we actually keep
These are not values on a wall. Each one has cost us money at least once, which is the only test that matters.
- 01
Say the inconvenient thing
If a connection is too tight, a visa file is not ready, or an itinerary has too much in it, we say so — before you pay. We have talked clients out of bookings, out of destinations, and out of a corporate retainer they did not yet need.
- 02
Put the whole price on the page
Inclusions and exclusions as two separate lists. Our service fee as a visible line item. Nothing discovered at check-in. If a number changes, we tell you before it changes, not after.
- 03
Do the preparation nobody sees
Reading fare rules. Cross-checking dates across six documents. Ringing a hotel to measure a doorway. This is unglamorous, invisible work and it is where almost all of the value is.
- 04
Own the trip, not the transaction
The advisor who quotes your trip books it, fixes it and answers when you are away. We do not hand you to a queue after payment clears.
Milestones
Where we have got to
- April 2024
Urban Wings Travel is founded
Registered in Jaipur on 12 April 2024 as a proprietorship, with operations commencing on 20 April 2024. Three people, one flight desk, and a conviction that most travellers were being sold badly.
- Late 2024
The visa desk opens
After watching too many clients arrive with refused applications from elsewhere, we built a dedicated documentation team whose only job is preparing files that survive consular scrutiny.
- 2025
Corporate accounts and the duty desk
Managed travel launches for our first business clients, and with it the 24/7 duty desk — because a corporate traveller stranded at 3am is not a problem you can leave until morning.
- 2026
Thirty people, ninety-six destinations
Registered with the Ministry of MSME under UDYAM-RJ-17-0665346, a team of 30, and travellers served across 96 destinations.
Registration
A registered Indian enterprise
Anyone can build a travel website. Fewer can show you a government registration number you are able to verify yourself. Ours is below — check it against the Udyam portal before you send us any money.
Verify on udyamregistration.gov.in- Enterprise name
- Urban Wings Travel
- Udyam Registration Number
- UDYAM-RJ-17-0665346
- Type of enterprise
- Micro
- Type of organisation
- Proprietorship
- Proprietor
- Yash Kumar
- Major activity
- Services
- Industry classification
- NIC 79110 — Travel agency activities
- Date of incorporation
- 12 April 2024
- Commencement of business
- 20 April 2024
- GST status
- Not registered under GST
- District Industries Centre
- Jaipur City, Rajasthan
- Registered office
- 5, Wings Tower, Rasha Govind Marg, Jaipur, Rajasthan 302003, India
Why travellers stay with us
Six reasons people come back
- 01
One advisor, start to finish
The person who quotes your trip is the person who books it, the person who fixes it when a flight moves, and the person who answers when you are away. You never re-explain your trip to a queue.
- 02
The price you approve is the price you pay
Every quotation lists inclusions and exclusions as two separate lists. Our service fee is a visible line, never buried in a fare. Nothing appears at check-in that you had not already agreed.
- 03
We will talk you out of a bad booking
A connection too tight to survive a delay, a visa application that is not ready, an itinerary with five cities in twelve days — we say so. Losing one booking matters less to us than losing your trust.
- 04
Support that works at 3am
Every traveller booked with us has a duty desk number that a person answers. Cancellations, missed connections and failed transfers are handled by us while they are happening, not documented afterwards.
- 05
A registered Indian enterprise
Urban Wings Travel is registered with the Ministry of MSME, Government of India under UDYAM-RJ-17-0665346. That number is publicly verifiable, and we put it on the site precisely so you can check it.
- 06
Preparation is most of the work
Visa files cross-checked before they are filed. Fare rules read before you pay. Hotel accessibility confirmed by telephone. Almost everything that goes wrong in travel is preventable at the desk.
In their words
What working with us feels like
- Flight Bookings
They talked me out of the cheaper fare — and were right
I had found a fare about ₹9,000 cheaper and asked them to match it. Instead of matching it they showed me that it had a 55-minute connection at Frankfurt with a terminal change, no checked bag, and no change permission. I took their routing. My original option ended up being delayed that week. That conversation is the whole reason I book through them now.
- Holiday Packages
They built the trip around my mother, not around a brochure
Travelling with a seven-year-old and my 74-year-old mother meant most itineraries I was sent were simply unrealistic. Urban Wings asked how far she could comfortably walk in a day and built from there — shorter days, lifts confirmed at every station, the rail passes already in our hands. It is the first family holiday where I was not managing everyone.
- Corporate Travel
Our finance team got three weeks a quarter back
We were reconciling around 180 individual expense claims a quarter. Now it is one invoice, coded to our cost centres, and our compliance rate went from somewhere around 60% to 94% because the policy is applied at booking instead of argued about afterwards. Implementation took twelve days and nobody had to learn new software.
Come and talk to us
The first conversation is free
No obligation, no pressure, and an honest answer even when it is not the one that earns us a booking.
No obligation and no fee to enquire · Reply within 4 business hours · Speak to +91 95809 18157